Rug Outlet & Home Furnishings

I bought my white leather sectional through the catalog inside the store on early November and told the manager that I'm willing to pay the prize ($2,475) if they will deliver it within 2 weeks or before ThanksGiving (I was moving to my new house and needed the sofa for entertaining/ to seat my guests) they said ""its coming,its coming"". Then here comes December, still no sofa. I had to rent a few chairs because of them and I was very embarassed.\r \r Product warranty ($150)---- the only reason why I got the warranty was because the manager told me that its perfect for me since I have a Dog and Kids that if any damages made by pets for any reason, the Guardian Product Company will cover it . Well, my dog sratched it yesterday so I called Guardian, now they are saying they dont cover any pet related damages.\r Im planning of going back to that store and demand for my money I paid for the warranty or have them fix the scratch!!!!!!!!!!!!! grrrrrrrrrr!!!! more

It took over 6 weeks to receive furniture that was supposedly 'in stock'. In addition, there were flaws on the dresser drawers, several of the drawers weren't installed evenly and scrape the drawer below when being closed. The customer service to resolve these issues has been pretty much non existent. After months of exchanging emails, phone calls, resending of pictures, and a request for a contact name/number at Ashely Furniture, my emails are now being ignored. Needless to say, it looks like I'm stuck with this furniture unless I engage the appropriate consumer bureau to assist. Cons: Flawed furniture; poor issue resolution more