A Review of Rudy Lechner???s (10/19/417 meal)\r
\r
When our leader gave us the opportunity to dine at Rudy Lechner???s, I was excited. I love German food and I was told that this was a great place to eat.\r
\r
When we went there last Thursday, I was totally disappointed.\r
\r
The point is not about the quality of the food ??? you either like their recipes or you don???t.\r
\r
I am not complaining about the waiter ??? he worked as hard as he could.\r
\r
My issue is the circumstances and the management.\r
\r
Bottom Line: they were not at all prepared for our group. Yes, the numbers were a few different, but they were not ready for the original number or the few less that showed up.\r
\r
There were not enough chairs in the room when we arrived. Our people had to help them to get chairs.\r
\r
There was only one waiter assigned to us for the evening. There were two others who came in at different times to offer assistance. But one person cannot effectively take care of beverages, refills, orders, desserts and payouts, especially in a room as small and tight as they gave us.\r
\r
It was about 2 hours before we even got to the entrees.\r
\r
Checkout took over 45 minutes.\r
\r
When I said something to the manager, she said that nothing was their fault, it was all ours (even though we had a few LESS than expected?). Then she said, in a very condescending manner, ???Of course, the customer is always right,??? to close off the conversation.\r
\r
If you want to buy my meal and if this is the place that you insist on going, then I will go to eat with you. But if I am paying, I want to give my money to someone who is trying to take care of their customers.\r
\r
But I never intend to go back with a large group. It is not worth it.
more