I had a groupon in march for Royal Red Carpet cleaners. part of the reason why did was because of the price $79 for 3 rooms. I made an appointment last Thursday . I had never used a carpet cleaning company before so I had a lot of questions (have children cats dogs. The charge for a Hallway was $20 extra. The solution they use is not toxic to the children or animals. the carpets would be damp for a couple of hours and you cannot walk on them. I wanted to do it while the kids were in school, so I could hire a dog walker for the dogs and put the cats in a crate. I asked when there was an available appointment because I wanted to be the first appointment of the day. The gentleman with whom I spoke told me that I could have any day the next week-all of the first appointments were available. I scheduled the appointment for Monday (today). I asked what time would they be here 8:30 or 9:00 (that is when most businesses start their day). The gentleman said that they would be at my house no later than 9:30 AM. I asked additional questions about how long the process would take (between 30 minutes and an hour from the time they get here until the time that they leave) I also asked how early that they would be-he indicated that it would not be before 9:15 (I live the next town over) I questioned him about this because I did not want to pay more more a dog walker than I needed to. He again assured me no later than 9:30 AM. I also gave very meticulous directions. The reason why is because I live on a main road and people drive by my house all of the time. I did not want to waste their time or my time. Fast Forward to Monday. My husband at work, the kids were at school, the dog walker came and left with the dogs at 9:20 and the cats were locked up tight. I waited for the company to come. I did not want to be too over anxious. I waiting until 10:15 (no one showed) I went on line got their phone number and called and left a message indicating that we had a 9:30 appointment have not heard from them and if they could call. I waited 20 minutes no response, no phone call, no follow up. nothing. I called Groupon to see if I could cancel the order. I could-I did. I have zero tolerance for bad customer service. Almost 25 minutes passed, with no response or phone call-no nothing. I called them back and left a message to cancel the call-giving a synopsis of the above. I also indicated that their customer service stunk and that they should call their customers back. During this time, I texted the dog walker to bring the dogs home. Surprisingly 3 minutes after my second call I get a phone call from the guy who was rude and told me that I cannot cancel that there is a 2 hour window. I told him I was not arguing with him and that they promised no later than 9:30 AM. He then said again that he had until 11:30 AM. I told him that the appointment was cancelled and my money was credited back and to have a nice day. Then I hung up. I then called Stanley Steemer. They are little more expensive but they said they would be here within the hour (by noon).
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