Find another agent. Roy Stills is an absentee owner who cares little about his clients. He's so good at BS and does so little (lazy and inefficient) he's a perfect fit for politics. ""Call me anytime you have a question"" he said at our first meeting. That was the last time I have seen him and he doesn't return phone calls. Roy Stills remained unreachable until I called the head office to complain and have my policy moved to another agency. The new agent seems to care about his clients and isn't allergic to work. Roy would rather further waste your time making excuses and patting himself on the back instead of fixing whatever needs attention. He likes to pass the buck to the young and inept employees who think its OK to continually put clients on hold. This office has no time for my three policies. Now that I selected a new agent, I can say, what a pleasure to have an agent who cares.
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