my mother had her basement drain back up and begin to flood her basement. I called roto rooter and we had a plumber in the house within 30 minutes. He quickly diagnosed that her kitchen pipe was stopped up, climbed up on her roof and opened the blockage. He then swept up the debris the puddle had left in her basement and agreed to look at a toilet that had water constantly running into the tank. He very fairly told us that it only needed a new flapper, which we could install ourselves or he could put in for a minimum necessary charge of $20. I decided to let him do it in case that wasn't the full extent of the problem. He was very friendly and fair minded--i appreciated him letting me know that it was something I COULD deal with were i so inclined. He was a pleasure to work with, especially his sincerely fair-minded explanation of the costs involved. All in all a satisfying experience!
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