Our serviceman was very kind in explaining everything needed to get my system unplugged and going even in the snow/blizzard we had on 2/21/2011. He had to get both machines down a basement stairs, cut a pipe and rehooked it back up for us and then ran the machine through the pipes. He even took time to show us with a camera and found a yard drain that was causing us the most problems. If you ever need a dependable crew to get things done right in any weather conditions call ROTO ROOTER. Initials were JW #167
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