They destroyed my vintage velvet dress as measured in my photo proof by a foot-long ruler - yet refused to refund me even for the price of their service - I wasn't even asking for the cost of the cocktail dress even though they permanently ruined it! Their absolutely horrible customer service forced me to file a fraud claim with Bank of America. The owner was completely rude and refused to even acknowledge the defective garment they had given me even though I was standing there with the dress and receipt in hand, still in the original plastic & on the hangar they had given it to me with. She even accused me of steam ironing it myself when I don't even own an iron! I discovered this horrible job the very evening I originally paid them. Absolutely ridiculous the way they try to rip you off - definitely do not go to this place! This was the first - AND LAST - time I will ever visit Rose Tailor & Shoe Repair in Irving, TX.
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