If I could offer 0 stars I would.
We placed an order for $2800 couches on may 2, 2010, told that they may take as many as 10 weeks to come in. After a bit of deliberation, and weighing the fact that we had no furniture and wouldn't for some time, we decided we would make it work and placed the order. Now 13 weeks later, and several calls, discussions with managers, ad nauseum, still no couches. Every week we call, every week we're told it will be ""GUARANTEED"" by next week. I'm still waiting in an empty living room with no hope of a refund or our furniture.
Cons: terrible service
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