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Robert Basil Buick GMC

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3475 Southwestern Boulevard
Orchard Park, NY 14127

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1 (716) 667-2000
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Best

Went to the dealership because I saw an ad in the newspaper for a low price. My first question was ""What's the catch"". There was none. We leased a new Cadillac for what I was ex...

Worst

All reviews seem positive

Went to the dealership because I saw an 6/5/2012

Went to the dealership because I saw an ad in the newspaper for a low price. My first question was ""What's the catch"". There was none. We leased a new Cadillac for what I was expecting to pay for a 3 year old vehicle. we received a good price for our trade in and bought the car. Fast, easy and friendly. more
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We have purchased many cars in our 5/22/2012

We have purchased many cars in our lives, 99% of them being a Ford product, so going into a GM dealer was a new experience for us. Our sales rep, Drew Appleby, was extremely knowledgeable and very helpful. We have never met someone who knew so much about the product he is selling. In fact, after buying our Cadillac SRX, he sat with us for a very long time explaining each feature and how to use it. Drew really made our car experience pleasurable and we would come back to him for our next car purchase. more
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Treated like gold 5/17/2012

Geoff was referred to me by a friend and I dont know if thats why, but I was treated like gold. I have a feeling all his customers feel like that. Honestly, it was a refreshing experience, dare I say....fun!!! more
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Excellent Service 5/15/2012

Excellent service. Provided a shuttle to and from work which enabled me to work and not take time off. Very polite and professional. more
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Love that Jim Ball Service!! 5/2/2012

I just have to say how great it was today to need an oil change that was over due and to be greeted very nice and able to get it done fast. Tom also sugested I get my tires rotated and so I did love that Jim ball service! more
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Great Friendly Service 4/30/2012

All around ""Great Friendly Service"". I am a Customer Service Mgr. in my place of employment & the service my wife & I received from sales consultant - Andrew Appleby is truely what Customer Service is all about. We were also personally ""thanked"" by other staff members & owner (Jim Ball). more
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Best Service 4/25/2012

The best service you will EVER find in WNY! THE.BEST.EVER more
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very impressed 4/23/2012

I had a wonderful experience with the JIm Ball Dealership when it was time to look for a new lease. My salesman was Jeff Vedder who was wonderful and had the patience of a saint. Jeff was very friendly, listened to my needs and wants, and knowledgeable of the vehicles and the lease programs. When it was time to pick up my 2011 Caldillac SRX, Jeff was off that day, but offered to come in anyway. It turned out that Andrew was kind enough to assist Jeff with the delivery of my vehicle. I was very impressed with Andrew s knowledge of the SRX and reassured me I didn t need to fear driving the FWD SRX in the winter. I also wanted to give special thanks to Mr. Ball and the finance men (sorry could not remember their names) for how hard they worked on making this deal work for me. I truly walked out of the dealership feeling I was special. Everyone worked together as a team. So a special Thank You to everyone at Jim Ball for assisitng me in leasing the car of my dreams! You guys ROCK!!!! more
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great!!!! 4/20/2012

Lovely place to be!!! I really enjoyed the experience. The staff was do friendly! I would absolutely recommend this place to my friends more
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Returning customer 4/19/2012

Great experience and dealership keep us coming back every three years for a new vehicle. Matt is an excellent Person and knowledgable in every vehicle we have ever bought. more
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five star dealer 4/17/2012

I normally do not do surveys, but my buying experience at Jim Ball Buick was so enjoyable that I have made an exception. From the salesman to the computer tech I was treated with respect, no hard sell sales pitch and most of all I felt that they really did appreciate my business. I wouldn't hesitate to recommend this dealer to friends and relatives. Jim ball Buick is truly a "" 5 STAR DEALER "" more
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Very friendly 4/12/2012

Lovely place to be!!! I really enjoyed the experience. The staff was do friendly! I would absolutely recommend this place to my friends more
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Great Shopping Experience 4/9/2012

First rate dealership with customer service at the top of their list. Frank Nero did his best to make the purchase of this vehicle a satisfying experience. more
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Very happy 4/6/2012

I was very happy with the service I had at Jim Ball. Matt Verel helped me greatly in buying my car. I would most definitely recommend my friends and family to come see Matt and his co-workers when looking to purchase a vehicle. Thank you to everyone for making this an easy experience! more
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Not Pushy 4/3/2012

I bought a sporty G6 from Jim Ball and Clayton was my salesman. He accomodated my reasonable requests and handled it very professionally...and I AM VERY PICKY! The price was right, the model was what I was looking for. Gift recipient was pleased. I also referred a family member to him and they bought a vehicle as well, with 6 months apart. Most of all he was NOT PUSHY. more
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Helpful and Straight forward 3/29/2012

I generally don't like the car buying experience because of the sales approach but I recently had a great experience with Andrew when buying my 2011 GMC Terrain. He was helpful and straight forward which is all you can really ask for. more
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good deal 3/23/2012

I was happy with the deal i got on my truck here. the process was fast. more
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great sales people 3/21/2012

I was very happy with the service I had at Jim Ball. Matt Verel helped me greatly in buying my car. I would most definitely recommend my friends and family to come see Matt and his co-workers when looking to purchase a vehicle. Thank you to everyone for making this an easy experience! more
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saved my day! 3/15/2012

A huge thank you to Peter Gemmati and all for his prompt reply and assistance this morning after nearly losing my SRX over the ledge while backing down in the driveway last evening in the snowstorm. Once I got towed out, Peter told me to bring it right in which I did. It was put up on the lift and we both inspected the undercarriage to which there were no problems noted miraculously!! It's Peter's prompt attention to matters like this that keep me returning to Jim Ball GMC/Cadillac!!! THANKS PETER!! more
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got a preowned GMC Sierra 3/13/2012

I purchased a preowned GMC Sierra from Matt Verel. He was great! He helped me find the right vehicle that fit my needs and I enjoy driving it! I refered my cousin to Matt after because he was so great in helping me out! I?ve also had service done at Jim Ball and they fixed what i needed and really helped me out. I?ve had a great experience all around. more
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Owner Message

  • Robert Basil Buick GMC of Orchard Park, NY is honored to serve as one of Buffalo's premier automobile dealerships. Our dedicated staff is available to satisfy all your sales, service and parts needs on all makes and models. What sets us apart from other dealerships? It's all about the Basil Difference! For over 65 years the Basil Family Dealerships have been propelled by our philosophy that in the end it's never about the cars, it's always about the people. This means that every customer Robert Basil Buick GMC helps buy or service their car will experience friendly, trustworthy and stress-free service to satisfy all their automotive needs!

Additional information
  • Hours: monday: 09:00AM-07:00PM, tuesday: 09:00AM-07:00PM, wednesday: 09:00AM-06:00PM, thursday: 09:00AM-07:00PM, friday: 09:00AM-06:00PM, saturday: 09:00AM-05:00PM, sunday: closed
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