I had a TERRIBLE experience w/thier boarding service.My dog was not taken out properly to go to the bathroom,so she messed in her cage.(when picked up at 9 am, they still did had not been outside that morning, & who know when they would have, since they were short staffed & took someone 20 min. just to grab our dog) She was given a bath everyday (due to her going in her cage, which she NEVER does) & was not brushed,so her long hair was BADLY matted & the matted fur & soap gave her a"hot spot" on her skin.One of the employee's said she noticed it the day prior but,did nothing about it.THe ppl where rude & when asked why they did not brush our dog they replied that they where a baording service not a groomer! But they required EVERY dog staying over 3 days to get a bath (which at first sounds nice until you get the bill & find out that they charge you for it, & don't dry off or brush your dog (long hair dogs beware!)) When we got our puppy back she looked SOO bad! She was all wet, covered in knots,& had blod gushing out the top of her head(which we saw once we got in the car,But the worst was even though they saw this & did nothing about it they didn't even tell US about it before we left!! Our dog has been boarded before (not here) & we NEVER had this issue. She was so scared walking out,who knows what they did to her!(she normally, would just run right up to you but this time she hoovered the ground & look like she was scared of getting beat) When she came home her urine was bright yellow (sign of dehygration) & Now she has to be on med's for 2 wks for her sore & has to have it cleaned every 2 hours! I f u luv your pet don't go here!
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