Riverside Runners

The low rating is due to your store policy. I bought shoes for my son (that he hasn't worn yet) I got them home and they did not fit properly. We returned to the store with my receipt to exchange them for a pair that was a better fit. The original pair was 160.00 and the replacement was 120.00. I assumed the difference would be refunded back to my original method of payment, but was informed that they do not have a return policy and they could put the diffence on a gift card. My thoughts were, I didn't pay with a gift card. Because of this they have not only lost my business but every person that I encounter I with let them know as well. Seems it was more important to satisfy their bottom line then to keep a customer happy. Mine you this was my second pair of shoes I purchased from them within 2 months, totaling close to 300.00! not customer focused more

Riverside Runners is definitely the place to go if you need running or walking shoes. The owner and staff are friendly and helpful. Everyone goes above and beyond the call of duty when assisting the customers. They take the time to make sure you are getting the right shoe for your foot type, as well as for your planned activity. Although they are located "off the beaten path", it is well worth the trip to know that "the shoe fits". more