Riverside Animal Hospital

I've been taking my cat to Dr Rossi for about 9 years. In that time, he and his staff have been very caring and took extra time to explain things to me when he was sick. I feel they try really hard to treat my cat, and me, with respect and compassion. more

I have been a client of Dr.Rossi at riverside for 2 years now, Dr. Rossi and his staff has always given the best care to my cat pebbles. The service here is excellent! I also have a snake which no one see's here in jacksonville and he recommended me to deworm her since she had not been eatng, two weeks i went back to repeat the deworming and my snake started eating agian, He then recommended me to pick up one of his books whats wrong with my snake which has became very helpful and has saved me money in the long run. very pleased with Dr. Rossi and his knowledgable staff. more

shoudl not even be 1 star! I took my cat in to have a mat removed and get his yearly shots, I walked in to a $143.00 bill when I was originally told it would be $40.00 and to beat all 2 days later I noticed the mat was still there. When I called to complain they wanted me to ""bring him back so they coudl complete the job"" WHAT??? Why did they not complete it the first time? This is the WORST place I have ever been and the professionalism iand attitude of all the staff including Dr.. Rossi is just POOR!!! Please don't take your pets there if you love and care about them. more

Im not pleased at all with riverside, as their staff does the work required but often overlooks the need for some forms of professionalism that really is needed in this line of work. I would notice that they were leaving clients in rooms for an hour or more waiting on the vet or tests and wouldnt bother to check in with the patients during the wait, they also would not communicate with patients past the point of finding out why the pet was brought in, and it was sadly very rare to see any of them approach a customer/patient with a positive and personable attitude. more

I think these idiots have killed my mom's dog. I live in Avondale and have taken my dog here twice because they are so close. Both times, though I think they did a good job. The staff is just very unfriendly and unorganized. So I advised my mom to take her dog here and she has on a few occasions, this has become her regular vet. She gets groomed there and has a procedure done where they put her to sleep to trim her nails down really, really low. Well these last 2 times, it takes her a while to get back to normal. This last time, she never did. Then we noticed she had blood in her urine and took her back to the vet to get checked out, they said she had a urinary track infection and gave her some pills. Well nothing helped. Today, she woke up looking half dead, unable to walk and shaking constantly. My parents took her to the emergency hospital and they are telling us that she is like a train wreck. This dog is not even 2 years old yet and has never had an issues. She is a house dog, is monitored when she does go out and doesn't play with any other dogs, except my dog, occasionally. The Emergency doc said that she now has all kinds of infections, her blood isn't clotting correctly, and she is dehydrated, her temp is low, etc. So now the poor baby is hooked up to an IV and has to stay overnight and they don't think that she will make it. more

The staff helped ""guide"" my pet onto the scale with their foot, as if my dog was a piece of furniture. The room were the doctor checks pets, has a two way door, where the staff constantly walks through the examination room. When I asked for my receipt, their printer was out of ink, I asked the staff to email me my receipt, and they never did so. I wil not go back. more

I recently bought 3 baby turtles. One of them developed a white sore on his back foot so i needed to take him to a vet, i asked a couple of pet stores and they all recommended Dr. Rossi. So i called and set up an appointment the next day.\r When i got there they were all really helpful. When i was taken back into the office i only waited a few minutes before my nurse came in, her name was Kim. She talked to me about what it could be and was really helpful and handled my little boy very well.\r \r When Dr. Rossi came in he was very helpful with everything, gave my turtle a shot and told me what to do to help it get better. After we went home, a few days later it was looking worse so we went back. Dr. Rossi kept my baby over night and had an answer for me in the morning, along with some antibiotics to give him. Since he's so little i was afraid to give him the shots so they said it was perfectly fine for me to take him back in for them to give the shots.\r \r Like i said, this is a very very warm staff, very helpful and answered all questions i had [with confidence, i might add]\r the only thing i don't like about this office is the lady who answers the phone. Shes sometimes grumpy and puts me on hold for a long time [it might not even be her fault for that, but i'm still holding her accountable.] Pros: very helpful and courteous [for the most part] Cons: the lady who answers the phone.. more

I'm new to the area, and this was the closest vet. I read the reviews and was confident I could de-claw and neuter my kitten here. I have 2 other animals who have had the same exact procedures so i knew what to expect.\r \r I had my husband pick him up from the vets office and when I got back home he was not able to stand or walk.. which is reasonable given his procedure.. It took my cat several days to walk even with anitbiotics and pain medication every 12 hours. Even now- 3 weeks after the fact, he tends to stay off his front feet. There is a HUGE gash on one of his ""toes"" that im not quite sure was caused by the procedure or the recoop. Also- I'm not a veternarian, but when my other cats have been declawed, they have the pads intact on thier feet.. This kitten has cuts on every single ""toe"" pad. \r \r Considering I've been through this before with other animals, I feel that this office did not take care of my animals procedure accordingly, as I would not suggest this office to anyone in need of this particular procedure. Pros: Lots of medication and cat fairly calm. Cons: DO NOT de-claw your cat here. more

I recently moved to the area and have been taking my dog there. They were quick ( 1 hour) to see my dog when I called with a concern. When I made an appointment for neutering again they were able to see my dog within a week. Prices are higher than other Vets in the area but not much, but I'd rather pay extra to know my dogs in good hands. One thing I have noticed is that they aren't always the most informative but they will take time to explain if you have questions.. I wrk in a rescue shelter and I also highly recommend Beltway on Fireside St.....Off of 103rd not much further of a drive Pros: Can get my dog in quickly, trustworthy Cons: Price and lack of information more

I have been taking my dogs to RAH for about six years. I have found Dr Rossi to be very professional and honest with his answers to my questions. Even after he administered the ""pink juice"" to my 15 year old dog, he offered condolences and assured me that it was the right thing to do, which was great because I was a mess. His staff later sent a card, which I appreciated. The assistants and other techs have always been great. Follow-up visits for certain complicated procedures have been priced reasonably, and occasionally not charged at all, depending on the circumstances. \r \r The front office can get a bit chaotic, with cats, dogs, reptiles, skunks, birds, and other creatures hanging out together in one small room. The only thing that might need improving is a method to organize the waiting area a bit because people tend to come in and stand in line instead of seating themselves, while others seat them selves and people who walk in after get inline in front of them, inadvertently, of course. \r \r The pricing for procedures is a-la-carte. I wish their form had better instructions, or at least some guidance as to what to select. The prices for routine preventive medicines, such as flea, tick and heart worm prevention are probably list price, which makes them seem expensive compared to places which discount a bit. \r \r Other than those quibbles, I think my pets receive very good care at RAH and I will continue to go there.\r \r Pros: Location is convenient. Services all kinds of animals. Prices not bad. Cons: Small space. Slightly disorganized waiting area. more

This was without a doubt the worst experience I have encountered at a Vets office. I have 2 dogs and 3 cats. I took my sick german sheperd mix in.The staff thats works at this clinic are rude, disorganized and so slow. They never acknowledged that I came in the door,even after I signed in. My wait time to even get in to a room was 2 hrs.When I finally saw the Dr. he never looked at me and seemed so distracted. His name was Dr. Rossi. He spent more time kidding and laughing with the girl assisting him than he did looking at my dog. No one ever explained the wait,though there were just a few animals there. While I was in the room waiting to see Dr. Rossi I could hear him talking and eating with his assistant who was overtly rude to me.After given antibiotics and dismissed I was charged 175.00. I would never go back to this Vet. more