River Oaks Glass Design & Rpr

?River Oaks Glass & Design is the worst excuse for a business that I have encountered. They ask you to pay in advance, give you one deadline, and then delay on getting the work done. It has THE worst customer service of any business I have ever dealt with in Houston. Extremely rude and abusive to the point of unbelievable. I would going anywhere else but here. \r more

I dropped my items off at the end of March 2007.You have to pay the whole amount at that time for the repair.By the time I went home and logged on to my bank account,they had already cashed my check within the hour!That should be your first clue something is wrong.After numerous phone calls,NOT bordering on kind of rude,but really, really nasty and rude,5 months later my items were finally ready to be picked up.I can not say what kind of work they do on anything but Lalique,but for almost $400.00 in repair fees,I would have been better off giving those pieces to charity and getting a tax deduction.The work was amaturish,poor,shoddy,terrible.They actually looked better before the repairs.They marred the glass in a larger area that the chips were to begin with.I AM HORRIBLY DISAPOINTED.The pieces look so bad I will not be able to display them.Shockingly bad work. Pros: I will never pay 100% of a repair upfront again Cons: Everything else.I feel ripped off and abused more

The encounter I had at River Oaks Glass Design and Repair was by far the worst business experience I have ever endured. The guys that work there are very rude, extremely unprofessional and have an overall bad attitude. I was shocked that a small business can have employees that act the way they did and survive. Not to mention that after waiting over 17 weeks to get the piece I dropped off repaired, it never did get repaired and I had to pick it up still broken. Furthermore, they charge your credit card immediately yet fail to perform the work you have paid them for. I would never recommend this place of business to anyone. Cons: Customer Service, Actual Work more