After reading the excellent reviews this dentist received I decided to check it out, especially since I live right behind their new office. Needless to say, I was disappointed. I first called to make an appointment to have an appliance in my mouth fixed. They told me that they could indeed fix my mouth, undestanding that this was a semi-emergency. \r
On the day of the appointment, I was greeted with very friendly staff, and I met with a consultant about estimated costs- which was helpful. I was soon brought back where I sat in a chair for about 15 minutes for a staff to eventually come in and ask what I needed to have done, although I had just gone over everything with the first staff. I was then told that I needed to come back at a future date to get the work done- although I had specifically made an appointment stating my specific request, and had told the receptionist and 'estimator' of the work that I need done Needless to say, I was very frustrated at this point since I made an appointment, spoke to 3 people about my problem, and waited at this point 45 minutes for someone to tell me I need to schedule another appointment to have an actual dentist fix my teeth. I had taken off work to attend this appointment when someone could have easily told me this information on the phone, or scheduled a dentist to begin with. After explaining my frustration to them, a dentist came to look at my teeth and told me that I needed a new appliance and that the cost will be 4 times more than what the estimate said. I understood that the estimate was made without looking at my teeth, so that was fine, although not good news. I told them that I just wanted my mouth fixed, even if it is temporary- and at that moment someone suddenly came in and reduced the quoted price by a fourth if I became their patient. I'm all for incentives but I just didnt have a good feeling about them at this point. I told them I would think about it, and left with my broken piece still broken in my mouth. \r
Maybe it was my fault for walking into this dentist office with such high-expectations. If you need something fixed, or even work done, I would not recommend this place. I did not have teeth whitening or any cosmetic work done so I can not attest to that work. However, after wasting 1.5 hours to have absolutely no work done it seems as if they are not in it to help anyone, but to make money. I'm not sure who wrote the reviews I read before but they all sound a little too familiar. I will not be coming back.
more