Republic Services of Colorado

I have now been trying to call Allied waste for over 48 hours. I get a busy signal, and then when you do get through after hours, the voice mail is full. It states they are running on a regular service. Then why is my trash still sitting on the curb, as well as many of my neighbors. It has been sitting now for two weeks. This is the second time in less than 35 days. The first time I called three or four times, spoke with two different customer service reps. The first stated that this was the first she had heard of no pick up in my area and she would turn it in and get a truck out there. That was on Wed (Trash day is Tues) on Thursday I called again. This time another rep stated that I was about the 4th caller that day and she would get a supervisor involved and offered a credit for the missed week. The trash was picked up on Friday. Cons: They do not deliver the service that they are hired for. more

In the past two months, i have had nothing but troouble with this company. When I call, I am on hold for at least 30 minutes each time. The representatives are friendly enough, but when they promise to fix the issue, nothing happens. This includes billing issues and missed pick up dates. As I am typing this, I have been on hold, trying to find out why my neighbors trash was picked up yesterday but mine was not. Last week I waited on hold after getting a discontinue notice and was told that a late fee had been added to my account in error the month previous and that that late fee was now past due. I was told it would be taken off and the account was current. Now this! As soon as I get this straightened out, I am going to change services! more

We live in an area that has trash picked up on Tuesday. On 12-19-06, our area had their trash picked up but somehow our street did not. more

Allied bought BFI and since then, reliability in pick up has slipped. For the 3rd time in a couple months, our trash has been missed and daily promises from customer service to send someone have gone unanswered. Customer service can't explain why this is happening - which doesn't give us much hope for improvement. While the customer service representatives are friendly and apologetic - if they can't satisfy our complaint with an actual trash pickup, it isn't very helpful. Pros: customer service friendly and apologetic, offered credit. Cons: unreliable pickup. times varied every week and missed pickup increasing more