Reno's Powersports KC

This store gets better every time I go. They just expanded and added some more bike brands. They added probably 40% to their square footage, and added more selection for the parts department. They are now the closest store to my home. Due to proximity and the very well informed parts department, they have earned by business. more

I was in dire need for spark plugs for my jet skis and the other shop I've went to were completely out. I didn't even know this place was here, but they had what I needed in stock so I ran out there. When I walked in, everyone in the front just stared at me...strange, but okay. Once I go back to the parts area, there's a line. The people behind the counter don't say anything, which is fine. It's finally my turn, I get my part and I leave. Nothing fantastic to say on the experience since there wasn't a lot of interaction, but they had my part and that's what makes me happy! more

Great service dept. Bought a new Seadoo there and have another. Guys at the service counter a fantastic. Friendly, knowledgeable. Pretty fast turnaround. more

In response to MicheleT717 we want her to know that at Reno's Powersports we do everything we can to get our customers the very best rates and terms on the purchase of their cycles and ATV's. Unfortunately not everyone is approved, and in this day of tiered pricing not everyone who gets approved gualifies for the tier one 3.9% APR. In Micheles case we would have loved to save her the difference between 9% at her credit union and 3.9% at Yamaha, unfortunately the lender did not give us the credit approval to do so, also we have a number of lenders that offer better rates than her credit union but none were willing to approve her credit request at the preferred rate tier. Believe you me if it was our decision every cutomer would get the best rate, unfortunately the Bank makes the loan and the credit desision. more

I'm pretty unhappy with what happened to me at Reno and I certainly wouldn't recommend my experience to my friends. I recently purchased an '09 VStar 1300. I liked my salesman but between the finance manager and the sales manager I felt like pretty victimized. There was a 3.99% finance offer through Yamaha and I agreed to apply for that and only that. I told both the sales manager and the finance manager that I was pre-approved through my credit union and would happily use them UNLESS the 3.99 offer was approved. I was told it would take five minutes to find out. TWO HOURS later I was offered 9% (1/2 point higher than my credit union). My clue should have been when the finance manager joked to the sales manager that ""we tried like hell to win her finance business but just couldn't beat the credit union"". NOW come to find out my credit was shopped to AT LEAST FOUR creditors (three of whom were not offering the 3.99 deal) because I'm still getting mail from the other vendors a month later. I realize I signed a credit app so what was done was probably legal but it was unethical as hell. I realize the dealership makes a premium when it's able to extend credit but at the cost of the goodwill of a customer it isn't worth it. more