Reliance Appliance

We've been using this company for about 2 years because they are contracted through Maytag for warranty work. more

I call Reliance appliance at about 2pm on a Friday for my refrigerator that had stopped cooling and they were able to come out that day and repair the problem. I had called 6 other companies and they could get out till the next week. I will use this company again and have told all my family and friends to use them.. I highly recommend Reliance Appliance. Thank you for the fast service Pros: Very fast and reliable more

I highly recommend Reliance Appliance! My dishwasher broke so I called Reliance Appliance and they were able to come out the very next morning. The tech was knowledgable and was able to fix my problem on the spot. I'm usually leary of people trying to take me for a ride on price, but they charged exactly what I was told over the phone (which comparatively was lower than most). Pros: Reliable, knowlegable, courteous more

I had called the manufacturer of my dishwasher because my dishwasher was not running at all. I needed someone today because I had a party tomorrow. They recommended Reliance Appliance and gave me there number. Wally came out , got my machine running properly and was not charged because it was still was under warranty!! I will keep there phone number for the future. Pros: one call did it all more

Reliance was contacted by Whirlpool to fix a recalled part, free of charge, on our washing machine. The FIRST scheduled time, I received a call from Whirlpool 15 minutes before the end of the 4 hour time frame they were scheduled to be out. Apparently, the service tech was having car trouble. We rescheduled. The SECOND scheduled time, we contacted Reliance directly because the tech, again, had not shown up during the 4 hour time frame. The dispatcher said he'd be at our home within half an hour. After still no tech, dispatch said it would be another hour. Still no tech, again, the same story. Finally, they rescheduled our appointment for the following week. When the tech was on his way, dispatch called stating it would be Cash-On-Delivery. We stated it was recalled by Whirlpool and shouldn't cost us, they said we didn't know what we were talking about. They claimed to know NONE of the information on our problem, no model number, no recall, but SOMEHOW when dispatch spoke to the tech, he knew the exact age and info of our machine. Seemed to us that they were trying to get us to pay for something that was supposed to be free. Needless to say, we canceled the final appointment, called Whirlpool and SPECIFICALLY requested another company for service. Cons: Poor Customer Service, Unreliable more