Reflections Body Shop

EXTREMELY RUDE AND UNPROFESSOINAL. WORST CUSTOMER SERVICE EVER!! We had an agreement on the work to be done. And he has a problem with with the insurance company paying for part of it and the other part of it coming from my lean holder... Here I thought we worked everything out to where the whole payment would come from my lean holder.. and out of nowhere he just decides he's not going to do the work anymore (without telling me). So I see my Truck sitting outside his shop while I'm paying for a rental car for 4 days, and I call to ask why no work is being done... he tells me He's not touching my truck, and to get it off his lot or he's going to start charging me a storage fee. Then hangs up in my face no explaination nothing. If you like being treated like a valued customer don't go here!! more

EXTREMELY RUDE AND UNPROFESSOINAL. WORST CUSTOMER SERVICE EVER!! UNBELIEVABLE. DO NOT TAKE YOUR VEHCILE HERE. We have an agreement on the work to be done. And he has a problem with with the insurance company paying for part of it and the other part of it coming from my lean holder... Here I thought we worked everything out, and he just decides he's not going to do the work anymore. So my Truck sits outside his shop while I'm paying for a rental car for 4 days, and I call to ask why no work is being done... he tells me He's not touching my truck, and to get it off his lot or he's going to start charging me a storage fee. Then hangs up in my face no explaination nothing. Unbelievable I was not treated like a valued customer or even a Human Being for that matter. I would really like to run into that owner in a dark ally somewhere. more

This was the second time to reflections for me. They did an outstanding repair job,hope I DONT need a body shop for a while but if I do I will definetly use them again more

I had my vehicle towed in on wed October 14th 2009 for repairs due to an accident. I called the very same day and asked them when my car would be started and finished. they told me my car would be started on the following monday the 19th and fixed by friday the 23rd. My husband called on wednesday the 21st to see what the status of my car was and they told him that the parts haven't even been received yet. So my car wouldn't be done by friday. So my husband called back on Tuesday the 27th and someone told him they were still waiting on parts, so then I called them and spoke with Brad to see what was taking so long. He told me that Hyundai only delivered parts once a week and they were waiting on parts but they had all of them now and they were working on my car. He then proceeded to tell me that my car came in as a tow from an accident and it wasn't a scheduled fix, which really offended me because I chose them to tow the vehicle and fix my car and the person I talked to on the very same day that it was towed in informed me that my car would be started the following monday. So the whether it was a scheduled fix or not was not an issue. I did some research to Hyundai to see when the parts were ordered and delivered to reflections and they said the parts were ordered on Friday the 16th and delivered on the 21st. So I found out that I was lied to about waiting on parts to start the job. I also felt I was lied to when I was told that the job would be started on Monday and finished on Friday but it wasn't. I think that a business should operate openly and honestly when you are paying them for a job. I don't feel I was treated with that respect. I was tossed around back and forth with different people telling me different things and was never given a clear answer. My car will be finished at 3:00 today the 29th, a week later than they originally were supposed to finish the job.. This is the second time i've gone to them and this happens. I understand that things come up and they are busy but they should b more

the body looks great, some of the mechanical were problematic, but, they took care of everything with no hassle, more than once. Their lifetime guarantee is real. I highly recommend them, and would use them again more

Reflections does great work. New paint, scratches or dings, wreck or classic restoration, they can do it all. They are recognized by insurance companies, so they can handle all the paperwork for you. They get the work done when they say they will, and sometime it costs even less than the estimate you were given. more