When my Munchkin boiler (which heats my entire house and potable water) malfunctioned over the Christmas holidays, I called Reed Wright and found Tim to be very knowledgeable - and helpful. He could have easily charged me for an on-site service call, but instead talked me through fixing the problem on my own without hesitation. I would have gladly paid for the service call in any event, because their minimum onsite call charge was half of two other shops I had called (and the others didn't even try to analyze my problem over the phone!)
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