Redwood Animal Hospital

I just moved to California and I found this clinic to be fair and compassionate. Dr. Rea spent time explaining everything and helped me understand the disease my dog was going through. I had an emergency and the staff was very helpful and I was able to come right in even though they were booked. They truley love animals and will do whatever they can for a sick dog or cat. I was called many times a day to be updated on my dogs condition and I was allowed to visit anytime. Dr. Rea saved my dogs life and I will always be greatful to her and the staff for caring so much. They did the tests that were needed and I never was overcharged. I always felt that my dogs comfort came first. Pros: wonderful staff and doctor more

I moved out to California 3 years ago and went to this vet. The prices were very high but I thought ""maybe that's the rate in California"" ... my dog has a rare disease ""addisons"" ... that requires a lot of vet attention. This vet was requesting several visits to do what my vet back in Maryland would do in one sitting ... again I thought ""maybe this is how it is in California"". Everytime I went they were selling me their dog food or their shampoos. I make $150K a year and rescued my dog and like to spare no expense ... and they made me feel like it was a ""must"". Then after a visit that cost $400 ... typical for my visits there ... they called and said I didn't pay. I always paid after every visit. I called and told them I did pay ... they said they didn't have a record of it ... I had to find my receipt and send it to them (ridiculous). So I didn't initially ... I'm pretty busy. Then the collection mail started. I got my credit card bill and faxed it to them. They then said ""well you owe more for lab testing"" ... I said ""isn't that what I paid for when I was there? What was the $400 for if not for the lab testing?!"" They had no answer. I ended up going to Hermosa Animal hospital after 3 years of being overcharged at Redwood. Found out they charge $110 for Percortin where Redwood was charging me $180.00. Everything was dramatically less ... and the vet could do the multiple things my vet back in Maryland did. So it wasn't the way ""things were in California"" ... and the hermosa animal hospital was far more modern and clean and more pleasant to go to ... the vets were awesome and well educated. Redwood must not have that much business ... and if you love your pet like I do and make good money ... they will try to abuse that. Pros: office clean, hours were good, Cons: over charge, quick in and out, not organized more