We were connected with several individuals during the process of using Re-Bath. At the floor rooms, where we went to check out our options and possibilities and get acquainted with Re-Bath, our experience was very positive. We were especially pleased with the experience we had with the gentleman who came to the house to show us all the different options and to get our order. It was a very pleasant experience.
Certainly the person who installed everything was very profession and thorough as well. We did have a very unfortunate situation occur. One of the connectors was faulty, and we had to contact Re-Bath because our living room was flooded. We were actually out of the country when it happened, and it has taken us a month to get over everything, but Re-Bath is in the process of covering all the damage.
Our installer had never had this happen to him, but he said it was entirely his fault. It was just a human error, but he owned up to it completely, and they are covering all damage. We are all human, and we did not let that color our positive evaluation of Re-Bath.
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