***Beware*** customer and employees
DO NOT LET THE DRIVERS LEAVE THE PAVEMENT OR DONT USE THIS COMPANY PERIOD.
If I could give them a zero or less I would. Called this morning for 20 yards of garden soil. They said they could deliver half today. Cool. Paid over the phone with credit card. 3 hours later they say they are on the way. Here is where the trouble starts. We needed the dirt on the opposite side of the yard away from the driveway since it was such a big load. Well there is a field next to where we needed it. Told the driver we need it on that side and can't cross the yard because of septic. It rained the last few days so we weren't sure it would make it and said we can have you come back in a few days. He said it would be no problem. Well it was and the truck sank only a few feet past the culvert. I asked the driver what do you do when you get stuck. He didn't have an answer other than I dump the load, he called the office, not sure what was said but going to guess it was the same answer. He said he needed to drop the load where he was at but unfortunately there is no way out if he was to drop it in the entrance to the field. I said well you're going to need to get a tow truck or something, he said he couldn't do that. So we (my husband , myself and my 16 year old son) spent nearly 2 hours trying to help him get unstuck. Leaving giant ruts in my neighbors field she was nice enough to allow us access to. Finally a neighbor with a backhoe came and yanked him out, thank God for country people! Just as he was coming out of the entrance a tree branch, a very large one, went under the wheel well and into the front grill of his truck popping the latch on his hood. Just then the OWNER of the company shows up on the road. He NEVER said anything to us, nothing, not sorry for this, not any kind of customer service response about why it took so long for him to get there or us getting his driver out. The customer and 16 year old kid standing there covered in mud trying to help the driver put his hood back on the truck. He instantly started SCREAMING at the driver using all kinds of profanity and pacing like a crazy person. I literally thought he was going to hit him. And after reading the review where he slapped a customer I'm going to guess he would have if we weren't standing there. He literally said to the driver "Do this sh/! on their dime not mine" He belittled this man in front of us so bad it was so degrading and disgusting. He literally never said anything to us at all. We felt so bad for the driver we weren't even upset about him getting stuck anymore. My husband stepped up on the truck steps to shake his hand and say sorry your boss just yelled at ya like that and the dirt bag owner got out of his truck and started yelling AGAIN, this time I'm pretty sure it was directed at us for holding up the driver and asking if he was ok. We had planned on just having them come back but after witnessing that we called to cancel our order all together. The lady said well it's the drivers discretion and he made the wrong choice but we will refund. Which in turn the refund has caused a 15 day block on my credit card so it can not be used in time now to buy soil elsewhere. We called later on to see if they planned to fill the ruts left by the truck. The same lady responded hang on I'll ask. She came back on and said No, our drivers ARE NOT supposed to leave the pavement and you directed him there so it is your responsibility to take care of any damages he caused. I have now spent $145 so far fixing the ruts left and breaking my husband's and my own back to do so. Lesson learned. Will never recommend them to anyone I know and will warn everyone I know of their disgusting treatment of employees and customers And we still haven't had any kind of apology for witnessing that or my kid witnessing the foul mouthed behavior of THE OWNER. Very poor way to handle an issue in front of a customer. Very unprofessional.
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