This business agreed to come to our house & pump our septic tank (an emergency call on a Friday afternoon when our septic system was backing up into the house), and they never showed up, never called, and didn't return our calls the next day. During the time we waited for them to come (with six people in our household unable to use any running water because they system was backing up), other septic businesses returned out calls saying they could come, but because A Rapid Rooter had promised to come, we turned all of them down. When they never showed up, we had to wait til late the next day for another service to come. (Again - we have six people in our household, four of which are children under the age of 10, unable to we any running water.) Not good customer service at all!!
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