Raphael Hardwood Flooring

We had problems with RH Flooring right from the start. There were issues with leveling our floor prior to installation and once installation was complete we noticed cracks and squeaks in our engineered bamboo floor when we stepped on them and many low spots that we would ""sink"" into when stepped on. We were overchared for the transitions that were installed incorrectly, as they split (I'm assuming the nails were too big). We were told we had to order them and have them overnighted for $375. I later found them at Home Depot for $80. After the installation we got a call that they needed to collect the balance and we let them know about the problems we were having with the floor and we would not pay until they were fixed. The owner became irritated but finally agreed to fix them so he could collect the check. They tried to fix the issues, but after they left with our check we discovered more cracks. I contacted RH Floors on 3 more occasions with no response. We decided to contact the BBB and file a complaint. Once they received the complaint they were eager to come out and fix the issues, but by then we didn't want to give them a third try because we had to replace materials out of our own pocket (we purchased the flooring at another place and RHF only installed it). The BBB felt we needed to give them another chance to remedy the situation and because we didn't, they unfortunately closed our case (without even seeing our floor). We feel the BBB prefers to side with the businesses that pay their membership fees. This way businesses can potentially avoid litigation. Our next step is to file a complaint with the Department of Consumer Afairs and to investigate going to small claims court. This company had many stellar reviews and we thought we made the right choice. The actual installers were very kind but just didn't have the skills to do the job correctly. Now we are out over $4000.00 with a bad floor and no warranty on the floor we purchased because it was installed incorrectly. more

We were amazed at the condition of the hardwood floors under our wall-to-wall carpeting that had outlived it's purpose. Raphael (Josh) was able to bring back the original finish and add new hardwood flooring to other rooms that when completed the difference between the old & the new was indistinguishable. We feel that hardwood floors will maintain their value longer than any other floor covering we considered. We are satisfied that the investment was well worth it. The quality of craftsmanship is evident in the finished product. The hardwood floors are the first thing remarked about when visitors enter our house. Raphael reliably and dependably, went to extraordinary lengths to complete the project within the prescribed time limits in spite of contractor scheduling conflicts beyond his control. We would definitely use Raphael Hardwood Flooring again and are entirely comfortable in recommending Raphael to our friends. It was a pleasure dealing with Raphael throughout the project. There was a total spirit of cooperation and professionalism in determining detail in the design of the finished product"" - Dick & Floraine M. Stockton, CA more

""Dear Joshua, Thank yo so much for your generous contribution of sanding & sealing two bedroom floors. At Cornerstone Church our goal is to restore her home and help her get her life back to normal. Your donated labor and materials were such a great help. Thank you for you sacrificial time and labor of love. Sincerely, Pastor Ron ."" - Lodi, CA more

""Dear Josh, many thanks for your great work that made our house look more beautiful than before. we appreciate your patience, quick response to our requests, and professional customer service. Thank you for your artistic hardwood floor installation."" - Rosh & Saeed, Stockton, CA more

The refinish was beautiful! more

This company is always willing to go the extra mile for its customers. Service = Great Prices = Great Honestly = Great Quality = Great more

We had problems with RH Flooring right from the start. There were issues with leveling our floor prior to installation and once installation was complete we noticed cracks and squeaks in our engineered bamboo floor when we stepped on them and many low spots that we would ""sink"" into when stepped on. We were overchared for the transitions that were installed incorrectly, as they split (I'm assuming the nails were too big). We were told we had to order them and have them overnighted for $375. I later found them at Home Depot for $80. After the installation we got a call that they needed to collect the balance and we let them know about the problems we were having with the floor and we would not pay until they were fixed. The owner became irritated but finally agreed to fix them so he could collect the check. They tried to fix the issues, but after they left with our check we discovered more cracks. I contacted RH Floors on 3 more occasions with no response. We decided to contact the BBB and file a complaint. Once they received the complaint they were eager to come out and fix the issues, but by then we didn't want to give them a third try because we had to replace materials out of our own pocket (we purchased the flooring at another place and RHF only installed it). The BBB felt we needed to give them another chance to remedy the situation and because we didn't, they unfortunately closed our case (without even seeing our floor). We feel the BBB prefers to side with the businesses that pay their membership fees. This way businesses can potentially avoid litigation. Our next step is to file a complaint with the Department of Consumer Afairs and to investigate going to small claims court. This company had many stellar reviews and we thought we made the right choice. The actual installers were very kind but just didn't have the skills to do the job correctly. Now we are out over $4000.00 with a bad floor and no warranty on the floor we purchased because it was installed incorrectly. more

This company is great. They are very professional and everyone is really nice and friendly and helpful. I just love my floors they installed. The floors look even better than I imagined they would. And, they have great prices. Definitely check them out before the big box stores. And, the good news is that they don't only do hardwood floors, you can also buy and have laminate floors installed by them too. I highly recommend this company. Pros: Professional, Excellent Installation, Friendly, Great Prices more