We received a flyer in the mail that read : turn your Colorado into instant cash! Through May 30th,2012 receive 125% of Kelly Blue Book price + $500 for your 2009 Colorado. You are not obligated to buy anything from us. "I'm prepared to offer you 125% of Kelly Blue Book Price + $500 dollars to purchase your Colorado" Prior to going to Rairdon's we did our own KBB research. I also called Rairdon's to inquire if this was a legit deal. of Course I was told yes. When we arrived we were met by Joe M. who began telling us stuff about the car business he shouldn't, he said. This continued throughout the "professional appraiser" test drive of my truck. For a truck with 52k miles in perfect condition, we were offered $13,901 x130%(not sure where 130 came from since the flyer said 125) which came to $18,071. When I told Joe his offer was ridiculous he had nothing to say other then they use KBB.com same site I used. He mumbled and stumbled through our questions and when I asked to speak to the owner he said well we have 2 owners, I said ok I want to speak to one of them are they here. Joe said yes, yet sat there and stared at me as if I was not serious, when I said again I want to speak with the owner he said "oh they don't do that, that's what I am supposed to do. Then Joe made a feeble attempt to get the owner which to no surprise was unavailable. Well Rairdon's you need to train your sales people better in knowledge of their job as well as real customer service. I've bought many a vehicles in my time and have never been treated so poorly. Take lessons from Dougs Mazda,Cadilac & Hummer on how to take care of a customer they do it right! Rairdon's you should be ashamed of yourself. I came into your store believing Your mass mailing flyer was legit and that I would get a reasonable offer for my truck, not even close, and you all didn't care. Though it doesn't need to be said I will say it loud and clear "Don't do business with Rairdon's because the best service they give is lip service. Site req a rating thus the 1 star
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