Would have given it no stars, but in order to rate it, you need to fill it in-
I am thoroughly disgusted with the staff and the service provided to our pet- during August 2010 stay. We have NEVER- i mean, NEVER- left our pet at a kennel prior to this visit- We always hired a pet sitter- however, we Recently we lost a pet, and we thought that 8 days alone at home with only 3 visits daily would be too much for our beloved Weimeraner. we had researched various kennels, and we decided on Raintree pet resort. We dropped our dog off on Friday afternoon- and although I told the reservation person who our vet was, the vaccination history was never requested-
We asked for a bath and nail clipping on the day of pick up - since he would be playing for a week, and sleeping in a kennel.
When we picked the dog up, he was panting, hot- told to give him ice chips and sips of water only- we paid $600.00 for 8 days, with exercise and small suite for the 8 day stay. We asked if he was bathed- and although it was circled on the intake form, had not been done- SPoke to someone named Chris, who said, bring him back and we will do it- or we could wait 15 minutes for the service- I was not going to send the dog back, since he obviously seemed very stressed out !
That afternoon, he continued to be hot to the touch, warm, and lethargic- We thought it was from too much exercise, heat, etc.
Since it was sunday, nobody was there after noon to discuss it with
Monday morning at 7 am, we woke up to find- the dog, burning up with fever and limping- he was not willing to leave his bed to eat.
We called right away, and the same person- Chris- told me that is was not uncommon for a dog to be :"" exhausted for 3 day"" She did say that if he is limping, we may need to have him checked out
That evening, after work, he was febrile, with white gums- We brought him to the emergency vet - where x rays, IV antibiotics, and minor surgery had to be perfromed on his paw, which had an abscess. The dog was septic- ended up staying there for 3-4 hours
This cost us 575.00
FOr 8 days- we ended up paying almost 1200.00
I called and spoke to the manager- julie- who said- This did not happen at the resort, we would have noticed it-
and she is sorry we did not get our bath
my point being, if he had the bath, someone would have noticed his injury- only to call us and let us know how he is doing
We NEVER GOT A CALL FROM THEM TO SEE HOW THE DOG WAS DOING
Would seriously think about bringing your pet to this establishment
Very overpriced, and not attentive to detail. The vet thought he was sick for at least 2 -3 days- prior to visit. He was obviously never examined- wonder if her really had the play time- since, he was hurt prior to us getting him.
more