Rainsoft of Martin St Lucie Okeechobee Counties

Hello, I was approached in home depot for a “free in home, no obligation water test...that if i choose to buy a system after the test that home depot is offering 0% interest right now.” The salesman “Kurt” came to our house and after a 3 hour (no i am not exaggerating) test/presentation my wife and i agreed to buy it ($5000 water softener). There was to be a 3 day cancelation policy with installation a week later (august 2008). The paperwork we signed however did not mention the 0% promotion rate, and when i asked him why it didnt he said it was a new promotion, which is why he had to call in our info. That the standard application was all that he had, and it was for the companies files. He went on to say that we should try it, if were not happy after a few months that they would take it back. Right after we signed the papers, the salesman make a phone call after which he verbally told us that we did qualify for the 0% promotion and that an installer was in the neighborhood and could install it today. I tried it for a month and didn't notice any difference. That is when i got my first bill from “Aqua Finance Inc”...with 17% interest! When i called i was basically told it was too bad, that i signed and am liable to pay them. I believed the salesman about the zero percent because Home depot has the home depot credit card promotion brochures within the pockets of the rainsoft cardboard display. Anyway, the system hasn't worked since day one. I just learned that the system is not installed properly as the power adapter wires are “exposed to the elements” and that it is a “fire hazard”. On top of that, the power adapter used is 120V and says for use “indoors only”. The rainsoft installer connected it to the existing sprinkler pump electric which is a 230V electrical connection. I have what amounts to a $5000 piece of junk thanks to rainsoft. It has been a year now and my advise to you is to stay away from Rainsoft, their dealer “hydro engineering inc”, and “Aqua Finance Inc.” Thanks for reading and God bless. more

The service we have received from this company has been deplorable. From the the 2nd year we owned thier system we have had problems. If you call the office you get someone named Justin who is not completely up front with you.He tells you someone will be at your home at such a day & time, the person never shows up.When you call back and tell him that you waited all day and the least they could do is call you. He is most unprofessional and tells you to go somewhere else. I asked to talk to the manager and he informs me he is the manager which is not true. We recently had someone install a new motor and parts which cost us money we couldn't afford to throw away. Two days later the system was not working. I was told by the person who installed the motor that the system is cracked and will not be able to be fixed. I would like a replacement or my money back which I paid for the motor. We are selling our home and I thought the watersoftener would be a nice feature to include in the sale. Which would mean this outfit would receive a new customer who perhaps would upgrade but as of today I have not heard from anyone connected with Hydro Engineering, Inc. As a Top Producer with Prudential for the past ten years and recently retired I know how important a persons integrity and superior service is for success. I plan to write a letter to their corporate office and Letters to the Editor if I do not receive a response within the next week. more