I would have to say that when you are in need of a service for either your air conditioner or your heater, it is usually in a 'panic -"I need it right now"' situation. Which was the case for me. When I called to get my air conditioner repaired, they were average in getting back to me (6 hours) and average in their customer service. The repair work seemed to work fine, however, it is obvious, that you need them; not the other way around.
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