R & S Auto Body Inc

My experience with R&S is much different than that of the person who wrote a scathing online review on them. I appreciate their review and made a note of it. In fact I called to speak to someone at R&S about it. I spoke to the manager, Shawn, about my concerns and told him specifically that I was terribly concerned about the online review I had read. Shawn was very professional and understanding. He was very reassuring, specially about issues related to the quality I should expect from their work as well as the warranty for the work they perform (lifetime for as long as you own the car). My wife had insisted that I leave everything up to her, since it was she who did the damage to the car (front end). The car was a two week old Kia Sorento, 2013, white. We dropped of the car together on a Wednesday morning. I didn’t know what to expect… …probably not much since I was surprised that they were actually open on time (those kinds of places are notorious for having employees roll in 10 15 minutes after when they say they should be open). Five business days later we picked up the car and it looked like new. Shawn walked us to the car and personally explained every single thing that had been done, from parts that were replaced (and why they were replaced) to more detailed stuff like the “feathering” that was done to make sure that the new paint and the existing paint blended seamlessly. Overall it was a great experience and I really do not have one negative thing to say about them. I did ask my wife WHY she had chosen R&S and she mentioned that out of the various places she went to, that they (Shawn in particular) had been the MOST attentive to her, greeting her and approaching her to help as soon as she came in the door… I think that, as a business owner herself, she could appreciate the level of attention she got when we visited R&S. \r \r I hope this review helps someone…\r more

I have worked for R&S for 16 years. We have been in business since 1970. The customer that had the horrible experience did not lie.We did have a problem with that car but the tech that worked on it is no longer here and we have addressed what happened so it will not happen again. Pros: customer is first priority more

I had a great experience with R&S. Any time i had a question about anything they were right there to answer it professionally and to the level of my knowledge without belittling me. Pros: Excellent Service Cons: Was there any? more

After I was in a front-end collision, my auto insurance told me to bring my car to them. Worst mistake ever! They started out doing a poor job with the estimate, they missed several items and the final price for my insurance jumped about $2500 in the last week they had the car. They took a full month to make the repairs, and then when I got it back, within 24 hours the transmission (which had been fine before the accident) started acting up. I brought it back to them and it took them 3 whole days to tell me that it was a coincidence, not related to the accident, and they could replace it for me at my cost for $1650. I brought it to AAMCO and they discovered that R&S had actually left a clamp on the transmission line when they were working on the rest of the engine, forgot to take it off when they were done the car, and this caused transmission fluid to not go to be cooled by the radiator, basically burning my transmission out. The clamp was still on there, even though they had had the car for 3 days they didn't realize it! So then we had to work with their liability insurance, which was another nightmare - first they insisted we put in a used transmission instead of letting AAMCO rebuild it. That one turned out to be a piece of junk and with 72 hours I had to bring it back to AAMCO. Finally the liability company then agreed to let AAMCO rebuild it - knock on wood, it's been two weeks now and the transmission is running great. But within a week of finally getting my car back (2 1/2 months after the accident) the seatbelt fell off (had been replaced by R &S - apparently they can't even install those correctly) and we discovered a leak in the power steering fluid (that whole apparatus had also been replaced and worked on by R &S). I called them because their work was guaranteed, but since my insurance will no longer work with them due to my awful experience, they won't work on the car and said I'd have to talk to my insurance about someone else. I wouldn't recommend them to anyone!!! There was not one positive aspect to my entire experience with them. Cons: Poor work, many mistakes more