Dear Blolete, []We take pride in our customer service. We apologize if you had a bad experience with our shop. We do a thorough inspections on our customer's vehicles with every service we provide. Our policy is to provide the customer with an overview of all issues found at the time of inspection and prioritize them by order of importance. We provide written estimates for repairs and leave the decision up to the customer on whether they would like to do the repairs or not. []If you decide to give us a try in the future I am certain that you will receive great customer service. []Thank you, []Quality Lube & tune
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