Quality Assurance Travel

We booked a party bus on the 12th of Oct, 2010 with 7am pickup time. I called the driver at 6:30am just to make sure he would arrive on time but when the driver picked up the phone he sounded like he just woke up, and in fact he did just wake up. I called the company right after I hang up the phone with the driver and express my concern and after a few phone calls they told me that the bus wouldn?t arrive until 9:30. What angers me more than the delay is that the dispatch should have known that the bus will be late when the driver didn?t pick up the bus that morning. Our pick up location was in San Francisco and this charter company is located in Santa Clara, so the dispatch should have plenty of time to get another driver for us or at least call me and let me know of the delay. This is a total incompetence on the part of the company and very poor customer service. I?ve call the company and talked to their manager Art and sales rep John several times after this incident and have not heard back from any of them. This company is anything but ?Quality Assurance?. I suggest anyone who is thinking about chartering a bus to STAY AWAY from this company. more

These people are very unreliable as far as a company, their drivers are very friendly but they are treated like slaves by the owners. I hired them recently and saw how unprofessional they are when they yelled at a driver in front of us. They supposedly are Christians and boast about their humanitarian side, but their humanitarian side leaves a lot to be desired. They are the call themselves born again Christians but they are money and power hungry scroundrels that do not care about their employees. They trick potential employees into coming to work for them and make all kinds of promises to their employees and once they are employed, all the promises are forgotten (they should be in politics instead of this business). The tips that included in prepaid trips go into their pockets and the drivers never see them. I do not recommend them. more