Purrfect Auto Svc

I took my car\r into to Purrfect Auto on Crown Valley pkwy after they told me on the phone that they would give me a great deal. I took it in and they told me the repairs would be over $500.oo (replacing my brakes) then he told me I'll cut it down to $460.00. Told me I was getting a good deal.\r \r Then they did shotty work, and I also purchased a tune-up, and come to find out they didn't do the tune-up, which they said would be free with a major repair, and then charged me for it too. But, the icing on the cake is that my car had additional problems but I refused to take it back t Purrfect. So I took it to a private mechanic who showed me how them installing the brakes had somehow punctured my brake line and he was amazed that I hadn't run out of brake fluid. Does anyone know what happens whan you run out of brake fluid. THat's right, no brakes. I have a two year old.\r \r Never, ever go to purrfect auto. Oh and a side note on discussing how they overcharged me instead of giving me a reason for the over charge he told me mechanics can charge what ever they want. more

I took my Lexus in for an oil change and a summer special (coolant, etc) - I was very happy that they pointed out a few minor things with the car and told me just to ""be aware"", and didn't pressure me into unnecessary repairs (but now I can plan for these in the near future). Everyone was very friendly and knowledgable. They have a nice, clean waiting area as well as some outside seating on a nice Saturday morning. My special (on Citysearch) gave me a FREE car wash with my service and they even drove it to the carwash & delivered it back to me Clean & shiny! WOW, now that's purrfect service in my book. It's nice to have a ""neighborhood"" mechanic that knows your car and the history and I'm happy to have this new auto place (1 stop shop) here in Laguna Niguel. Pros: No pressure to have more done than necessary! Knowledgable & friendly staff - FREE car wash (w/ CS coupon!) Cons: nothing more