I went to visit my storage unit today and forgot my passcode to the gate. I went inside to ask the manager for assistance. Dominic, the manager, asked for id, which I didn’t have so he said to come back when I had ID. As I walked out I remembered the code and went to try it. It worked! Dominic ran out of his office and said I had to leave the property or he was going to call the cops! Why?! I asked. \r
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He refused to let me on the property even though I didn’t need his assistance, had my pass code, and had the keys to my unit! Normally you don’t need ID to access your unit and as Dominic and I were talking, several other people walked on by, without the need to show id.\r
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I didn’t understand why Dominic was being so rude to me. Refusing to offer any assistance, telling me to leave, and threatening to call the cops. Not only was I polite, but I refrained form cursing at him, punching him, or otherwise causing damage the property. \r
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So I walked outside and I called the Public Storage toll free number and got a nice lady on the phone who had to call not only the property manager but also the district manager in order for Dominic to let me through.\r
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I can understand the need for ID if asking for account details. But refusing me to enter after his assistance was not needed, was insane. The only words out of his mouth was to leave the property or he was going to call the cops. While I was on the phone with Customer Service, Dominic ran inside his office, locked the door, and refused to answer the door. Thats not how you treat a customer. \r
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This was a horrible customer experience and Dominic could have done a lot better. I can see why this guy thinks he needs to lock and hide in his office. He leaves a lot to be desired.\r
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Not only am I disappointed with the customer service I received from Dominic, but Im concerned that this guy is the one I have entrusted to oversee my storage space. I have begun looking for alternative storage space and would advice others to seek storage someplace else.
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