$1 special costs $50 after lock, insurance, & admin fee (all required). Notified them of our move out mid-month. Confirmed we would have access to unit through end of month as we were clearing out 1st load & bringing a 2nd in a few days. Staff says this is fine. We came with 2nd load & staff tells us since the unit was empty it was ""auto-vacated"" overnight & they had rented our unit to someone new. Staff very rude. Called Dist Mgr Tyndall Whisnant to explain how it was unethical to collect double rent on a unit and thus needed a refund for the unused part of my month or another unit for the remaining few days. He said it was company policy to rent a unit as soon as it was auto-vacated & ?We usually call the renters to let them know before we do.? Nevermind I didn't get a call. How is this okay? He was unyielding until I offered to go to the BBB. Terrible customer service! How many have paid out rent while unbeknownst to them this company gets a 2nd pmt on their unit by a new renter?
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