Who are these people who had a good experience with this company? Have you never moved before? Please see below, I have never written a review before but felt the need to write one now due to my experience with this company. I suspect that everyone who has used this company has felt the same way, given the lack of "recommended reviews" but plethora of other reviews which pretty much entirely back up everything I am about to say. I hope this makes it on to the Recommended Reviews section so that mine can serve as a warning. So if it does-everyone-read this and then go read the other reviews. Then believe it and run for the hills!!! Here's why:
Days before the move, this company was given explicit instructions on addresses and times and specific instructions relating to the addresses and what to pick up. Phone calls were made to confirm receipt of the email. They got it. We're told certain instructions in the email would incur additional costs. We were ok with that, told them. But still-they were late. Really late. Hours late. Per the email, the move was supposed to start at 10:30 am. They got to the first location, a storage facility (that needed to be prearranged and elevators blocked off) at 2:30. Our residence at 3:45. (They were supposed to be there at 12:00 noon)
Didn't follow the instructions on the email even though they did print it out, delete the time stamp and other instructions they seemingly didn't like and give it the guys on the truck and call it a day. Apparently they though our move should go a different way. And start later.
When a phone call was made to the manager or owner or whatever his undeserved title is, john...well, that is when thing got interesting. Instead of apologizing or admitting to his mistake (for which there was proof was made), or even simply trying to end the confrontation by, I don't know, taking off one of their erroneous charges (elevator fee???
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