The owner of Pro Home Medical is responsible for the actions of its company and its employees or lack there of. I own a Jazzy 1121 tilt wheelchair with a custom made memory foam back and custom soft foam arm pads. It is my back up wheelchair should my primary wheelchair (which was purchased from Pro Home) break down. In December of 2009 a technician took my back up Jazzy wheelchair to repair the tilt function. Other than that my chair was working. It has been nearly a year and I still have not gotten my wheelchair back.
I have been in contact with Pro Home several times over the last few months. I am now told that they cannot find my wheelchair. The owner, Patrick, has yet to call me to apologize or rectify the situation. I am now waiting to find out if they are going to replace my wheelchair. It is very frustrating but more than that it is a frightening situation for me. If my primary wheelchair needs to be repaired for any reason I will be left bed bound until the repairs can be made. I need my other wheelchair back for peace of mind and so that I will not be left helpless.
The owner shows a great lack of integrity and it is sad. If a medical company has hurt one disabled person then it has the capability or has had the capability of hurting another.
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