This what the first dental office I went to after I got our of the Marine Corps. It took me 5 years to be able to get insurance, I was nervous going to a dental office because I didn't want to get screwed over with a high bill. I just wanted a routine appointment, just get some X-rays and basic cleaning. Right away they told me my insurance was good, that is been too long that I had some work done on my teeth. That I should get a deep cleaning. I told them how much would that cost me? with your good insurance, you're only looking at a couple hundred for a full deep cleaning. I though that's not bad, sure let get it done.
Weeks later I got a called from "Sofi", from the front desk, one of the persons saying how good my insurance was, she told me my insurance didn't cover anything from the procedure that I got done. That I had a $1000.00 balance now!! I was like what the hell!! what ever happened to "the couple hundred dollars" Now I'm stuck with the bill and if only their front desk "Sofi and Sonia" would have done their job and run my insurance to make sure what I would be cover, I would never have agreed to the procedure if I had to pay that much amount. Worst customer service, they have told me "Unless you want this to go to collection and prevent you from buying house, make sure to pay us ASAP"!! I feel ripped off like they took advantage of me.
They know that I moved to a different state, that it has been more than a year since I last visit them but every time I called them to reduce my bill because it wasn't my fault their front desk employee didn't run my insurance to make sure I would be cover, they still send me "friendly reminders about my upcoming appointment the same day I called them to reduce my bill... It seems like they are just mocking me....
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