I would first like to start by saying that I never give bad reviews. I let the business fix the problem, and use the business again and again. Unfortunately, this has backfired on me. Let's just say, if I could give them negative stars, I would. 1 star is being way too generous.
My history with Pro 1 goes back 2 years. I only went back because I felt that I should support my local business, and because my husband insisted that we keep coming back, after all, they always make things right.
Except that they did not. I will spare the long stories of problems and share with you the first time I took my vehicle there, and the last time.
This last time, I took my dodge diesel in for a cold start problem. As with all car repairs, a person usually has to take time off work, or arrange for transportation. No problem, got the logistics worked out and a few hundred dollars later and the next morning, I'm sitting in my driveway trying to start my truck. Back to the shop it goes. Can you imagine? They found something else wrong, so a few hundred dollars later, I find myself late for work yet again because I can't get my truck to start.
I called to get my money back, after two years of returning my vehicle after every time they touched it (yep, every single time I took it in), I am tired of it. But they won't refund my money. They want me to give them the opportunity to fix the problem, which would be fine, except that I can not afford to be late for work again, or even miss any more time from work, and they don't open until 7:30, so giving me a ride to work to get me there by 7 is not an option. That's fine, but refund me the money for the work you didn't do. I want a refund because the problem is now worse then it was before I took the vehicle in, long story short, they made it worse, and now they want to make it even worse and probably charge me more money for it.
If this was a one time incident, I wouldn't be writing this, but it's not. The first time I took the truck in for a break problem, told them the truck had trouble stopping on a down hill. They laughed at me and implied that a woman can't drive a truck. I told them to do a test drive, make sure they're on a hill. Sure enough the rotors needed replacement (I had just purchased the vehicle so didn't know about the problem). Several hundred dollars later, I thought I was on my way, well, that was until 4 months later, when the truck wouldn't stop again, so I took it back. Can you believe they asked my husband if I ride the breaks? They were in denial they did the job wrong. Two weeks later after replacing the entire breaking system, they finally found the problem, turned out to be their fault, and I didn't get charged.
But that was the only time they didn't charge me, every other time I took it back, they charged me.
So that's it in a nutshell. Don't go there. Don't support them, unless of course, you like to spend money, and have a broken vehicle. Then go for it. I for one, will never let them touch my truck again.
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