Preston Ford

Beware of their "Lifetime Engine Repair Agreement"... they pushed that as a selling point for me and later when I read all the fine print I found it states it will not cover a "vehicle more than 6 calendar years old", which this one is. They should not have used it as a selling point then!! A lot of other vehicles are also not covered as well as any with 100,000 miles on them. I emailed about this and the salesperson simply replied "you should be covered", which does not legally alter the contract. A few days later I found that the CD player did not work and emailed asking if they would fix it or not. After several emails to the salesperson who kept saying he would get back to me, no reply either way. Who carries a CD when they go to test drive a vehicle? had I known this at the outset they would have either fixed it or I would not have bought it. Terrible customer service after the sale! more

My worst experience EVER. I have never had any experience in any industry that was this worse to compel me to write a bad review online. PRESTON IS THE ABSOLUTE WORSE CAR DEALER. Sales people were very pushy when I got to the dealer and kind of rushed me through the sale. They lied about the vehicle price, my credit score, and other hidden charges worth $10000 more than the car price. As soon as I noticed the extra charges that I didn't expect, I called them back within 24 hours of sale. They said the manager is not in the office, and the next day they said financial manager is not in and so on. They delayed to respond. And when they did 4 days later they said that that was what I signed and that’s what I get. IF THEY SAY YOU ARE GETTING DISCOUNT ON YOUR LOAN APR BECAUSE YOU ARE GETTING A WARRANTY SERVICE. JUST WALK AWAY.... They are dishonest, nonprofessional people. And when I argued about the extra loan amount they said that I shouldn't have bought a car if I can't afford it, when the truth is I just bought used car for 27k (including their extra charges). Also, they claimed that all the other charges I had signed (they lied about those documents when I signed) were not to be cancelled. As soon as I heard that, I called ford to verify whether I could cancel the warranty they said yes, I called my loan bank to ask how dealers could discount APR based on warranty, they said it’s a complete lie, not only this, I had problem with the car I bought 2 days ago, and I had asked my salesperson to help me and check the car for me, they very totally not helpful, did nothing... didn't even reply to my emails and phone calls. And finally asked me to go to their branch that’s 5 hrs. driving (round trip), when they have a service center 20 mins away from my house. THEY are THE WORST. So I risked to pay all the expenses of the car repair myself, and went to my local ford dealer. Thank god, they said my car was still under factory warranty and that I didn’t have to pay. I WOULD NOT RECOMMEND MY WORST ENEMY TO THIS DEALER. more

price on the window was what i expected to pay less rebates from ford. Preston jacked up the price then took the rebates off. BUYER BEWARE more

Preston Ford of Preston, Maryland has a variety of new and used Ford cars and trucks on their lot for sale. They also offer a service department with professional staff. more

Preston Ford has a great selection of new and used ford cars. They also offer a service department. more