We ordered a limo for my daughter's 18th birthday. We were taking a group of 6 to dinner and a show. The initial pickup was 10 min late. I had to call the company instead of receiving a courtesy call. The car was as ordered with a bottle of comp. champagne and a rose for all of the ladies. The return trip home was a nightmare! We got out of the show about 30 min early and called the company to see if an earlier car could be arranged. The dispatcher stated, "No Problem - there is a car right around the corner." 1 hour later the car arrived. During that hour I had called 3 times to see what was the status of the car. The 1st 2 times I got disconnected. The 3rd time the dispatcher put the phone down without putting it on hold and proceeded to make rude comments regarding our calling. When the driver arrived he cited having to drop other people off as being the reason the car was late. On the ride home, he ran through a red light and then had me stand outside in the cold for 10 minutes why he tried to get the dispatcher on the phone to verify the credit card. It happened to be the card they already had on file.
Pros: car was as advertised with roses and champagne
Cons: rude dispatcher, stranded for 1 hour, un organized, unprofessional
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