I would give ZERO stars if allowed!!
I was going to use this service for my wedding. This company had great prices on their packages as they had a half off special, seemed too good to be true! I had a date all set and the package picked and sent in my deposit. We discussed the engagement session, which was part of the package, and were planning it for a time we were going to come down to the area. I emailed Steve months in advance to check he was available and he said he was. Then months go by I didn't hear a thing from him. I emailed him a few weeks out from the date discussed, nothing. I emailed him again and my fiancee called him 3 times and left messages, nothing.
I finally go fed up with the lack of contact and customer service I filled a complaint through the BBB. Only after the complaint was filled did he email me and say we were having server issues. Not an excuse for not returning our phone calls! In my BBB complaint I asked for a refund. He emailed me again asking for my address to refund my deposit. Great, but no. A couple weeks go by and I email him to ask when he was sending the check. Nothing. Then another email that I would like to close the BBB complaint please send the check. Nothing.
A month after the email saying he mail my refund I get an email from the BBB saying the business responded. I went to their site to see and he says he is not giving me my refund because of our contract! So I fired back on the BBB stating I have his email he sent me stating he was mailing me a refund!
If I get the refund or not is yet to be seem but I am warning any other couples out there BEWARE of this guy and this company!!!! To me they seem like a bunch of scam artists! If they are actually a legit company they have no customer service and are liars!!!! Don't waist you money on them find someone else!!!!
On another note my fiancee has a family friend who has been a photographer in this area for a few decades and she has never heard of him and has confirmed that anyone should be careful of him! She has spoken with other photographers in the area and they never heard of him either! BEWARE!
more