HORRIBLE!!! A $9 Publix bouquet, shoved in a $1 vase, sold for $60.
1) They over-charged my card. We agreed on a bouquet price, and no additional fees were discussed, so why was my card charged an additional $13? I assume this is the delivery fee, but they should say so when you place the order.
2) They delivered the flowers one-day late. What good is a ""happy birthday"" bouquet after the birthday?
3) The flowers were HIDEOUS! The bouquet was a collection of random and mismatched flowers, with no sign of floral arrangement skill, whatsoever. There was 1 huge white lily, 3 small peach roses, 2 blue bell stems, a hot pink daisy, rust-colored alstroemeria (aka Peruvian lilies) and greenish-yellow mums. Seriously, do these things go together??? I haven't attended flower-school, but anyone with a kindergarten understanding of color would know that this does not coordinate.
4) When I called to complain, the florist (Mary) hung up on me. Yes, she hung up on me. (Actually, she slammed down the phone!) Mary asked why I was calling a week and a half after delivery. Well...that's how long it took for a ""thank you"" card with a photo of the flowers and my cc statement to arrive in the mail. So, how is when I am calling an issue? If I called to complain a week ago, would her flowers have been A) pretty, B) delivered on-time or C) the correct price? Nope. So, my issues are just as valid as they were a week ago.
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