Pratt Landry Assoc Inc

Hey Sal, more

I am not sure what the first two reviews are about. Evidentially there has been more turnover since they where bought out by a national company. I have worked with this company on and off for over 15 years. They have had a few good people for many years but can never seem to keep a good sales force or one that can back up deadlines. I have personally worked with two and my facility has worked with one. Most of the personel I have delt with are very courteous and knowlegeable. The problem is actually getting them on site. Our customer service reps are difficult to get ahold of and cannot back up any of the promises given. We have recently replaced our fire alarm system and had to go with a company out of Baton Rouge that had a reputation for outstanding service, which is what a customer looks for. The reviewer below me should know that sometimes when a company has been around for too long the lose focus and need to be repointed in the right direction from time to time. more

It seem that when someone messed up because they are too arrogant (especially when they have no reason to be) and is ""let go"" from their position with a company, they find it necessary to attempt to undermine that company and it's employees as payback. more

Pratt Landry Associates has lost the true meaning of customer service. Thier sales personnel seem to act as is they are doing you a favor for quoting them and tehn there is no communication with the customer after the sale. If using them for service, you ar elucky if you get a guy with the porper tools and do not be surprised if you have a few more service guys showing up, oh and they will bill you for thier incompetance too! My corporation has alotted the necessary funds to remove out systems PLA services and go with a competitor. It seems as if it is of no matter anyway since the owner is in his late 70's and does not seem to care anymore. Pros: Had a some key people that started to turn things around. Cons: They got rid of them. more