My husband has to call and keep asking for his meds that have already had PA and then we get calls back saying he has to try other meds to be approved;which he has done.Felicia says she can't find them in his file 'cos she went back to 2008.she needs to go back farther;he has been on pepcid,prilosec,then nexium.This has been rehashed over and over.if she looked back a little farther Tommy wouldn't have to go w/out medication each time.Then is a repetive process and is very stressful for him which he doesn't need.Dr. Powell,you're a great doctor and I appreciate the way you take care of him,but he needs his meds.And it's not an isolated situation.Thank you.
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