My parents purchased a unit from them in May of 2009. They came out to their house, installed it, and never put back the roof tiles that they removed. They left it stacked on our roof next to the new unit. It took them weeks to come back out to put the roof tiles back, after my mom kept calling them. Less than a year later, the new unit stopped working properly. It was getting hot, and AC did not work anymore. It would turn on and blow air, but never cooled the house. My mom called and someone came to fix it. Even though it was still under the one year warranty, they still charged. Winter of 2010, the heater stopped working. My mom once again called for them to come fix it. Now it is summer of 2011 and what do you know, the AC does not work. SAME PROBLEMS but different seasons. Yet, they continue to charge each time. Why is it that the unit we purchased for $6k not work? And they're response is it's past the one year warranty. Well that's fine but could you at least give us a working unit so we're not constantly spending more money on repairs?? It's supposed to be a NEW unit! Never again will we ever do business with that crappy company!
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