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Poe Toyota

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6330 Montana Avenue
El Paso, TX 79925

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(915) 775-2000
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Reviews
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Best

Service manager was quick to get car in and out of service...this was great as the respective service manager was not in, so another one stepped up right away.

Worst

This place sure has a lot of five star ratings, more than every dealer in the area combined. I think their internet manager and sales people are posting fake reviews to cover up t...

Excellent Service! 10/11/2011

Dick Poe provides excellent service, and Joe villalobos is among the top service reps in El Paso or anywhere else. more
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Their salesmen are liars 10/9/2011

I drove all the way from Hatch New Mexico because they told me on the phone I could buy a Camry for a certain price. When I got there they said they couldn't sell it to me at that price, but could for $4,500 more than what they told me on the telephone. I wasted an entire Saturday on these liars. more
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Worth the drive! 10/6/2011

This dealership is out of my way. However, there is another Toyota dealership close to my house but their customer service is horrible.I feel ignored and like I'm bothering their day. The service writers are rude and I will not go there even if you paid me. I will gladly go to Dick Poe Toyota for all my Camry needs and service any day!!! more
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Satisified. 10/6/2011

The service manager listened to me. I am a single woman, and he was not patronizing. He clearly explained all the work that needed to be done and reviewed every item on the bill so that I understood what had been done and the charges. I have already recommended the dealership to friends with Toyota's because of the excellent experience I had. more
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Don't buy their 'certified' used cars! 10/2/2011

I purchased a certified pre-owned 2008 Camry with 49,000 miles on it. I have owned the car for three \r months and I was informed by my mechanic that it needed a new front suspension which will cost $900.00 and the repair is not covered under the warranty. I contacted the salesman that sold me the car and he passed me off to the service manager who simply ignored me. I spoke with customer relations at Toyota and told me they couldn't do anything and to call the dealer I bought the car from. This is such a ripoff! more
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Charged for recall work! 9/27/2011

I brought my 2006 Camry in for a recall issue only to be told that I would have to pay for part of the repair AFTER they were finished. Aren't they supposed to tell you before performing work that costs money? If it was only $20 I wouldn't have a problem, but this cost me almost $200 that I was not prepared to pay and put me in a serious bind. What a scam! more
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4 hour oil change 9/24/2011

I had to wait a ridiculously long time, on a Saturday, for an oil change. I made an appointment on Friday for what was supposed to be a 30 minute oil change, and got there at 8:00 am Saturday morning. I didn't get my car back until 12:20 pm. more
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Worst service department ever 9/21/2011

Worst service department ever. 3 hours for an oil change, then charged me an additional $163 for items I did not approve. more
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useless extended warranty 9/20/2011

when i bought my truck they sold me an extended warranty that was supposed to cover major repairs after the factory warranty expired. now i find out that the warranty is basically useless and doesn't actually cover anything. the warranty is not from toyota like i was told when buying the truck. they also screwed me out of my tires on the extra mile program. why are they allowed to sell these so-called benefits if they have no intention of honoring their commitments? more
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Not women friendly... 9/19/2011

I wish that dick poe toyota could be rated negative stars. I just had my oil changed and they treated me like I was a dumb girl, trying to charge me outrageous fees for simple things like cleaning my battery and servicing my fuel injectors. My camry is only a few months old and they told me when I bought it that it wouldn't need anything but oil changes until after 50,000 miles, now suddenly it needs hundreds of dollars worth of service at 2,380 miles? more
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Terrible service 9/18/2011

I had a horrible service experience. We made an appointment for our 2005 Tacoma transmission service, waited for three hours then were informed that ""the equipment needed to service your transmission hasn't been invented yet"". If they don't have the proper equipment, why make the appointment and make me wait three hours for nothing? What a load of crap and waste of time. more
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Thank you for such great service. 9/9/2011

Great customer service, staff is very helpful and address any questions I might have. Thank you for such great service. more
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Always a nice job 9/9/2011

The service drive up always does the job quickly and efficiently. Ralph has a good team and Chris was right there when I pulled up. Always a nice job at a fair price. Thanks! more
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service, ect. 8/17/2011

shuttle service is great. I've never been anything less than satisfied with your dealership more
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been going for years 8/17/2011

Joe Villalobos is priceless. He has been taking care ofmy service needs since 1992! he is definitely an awesome guy. more
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Very Loyal Customers 8/8/2011

We have been customers since we bought our 2005 Toyota Camry. We recently purchased a 2011 Camry. We have been extremely satisfied with this dealership's service throughout these years. We have never had a bad experience and will continue to be loyal customers. Thank you! more
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Honest Service 8/5/2011

Thanks for your excellent diagnostic service on my Prius, and your reasonable price of service for someone 700 miles away from home in Corpus Christi. Your honest service is certainly appreciated. more
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Quick and friendly service 8/3/2011

I'm writing this review to express my gratitude and thanks for the quick, and friendly service my wife and I received from your Assistant Service Manager. more
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Taken care of immediately 8/3/2011

I was from out of town and me service light came on. I had tried to get my vehicle serviced at a Toyota in Phoenix, but they were not very accommodating. When I go to El Paso I called Dick Poe and was told to go right in without an appointment. I was taken care of immediately when I arrived and the gentleman I worked with was professional. Too bad Dick Poe is not in Austin. Thank You more
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Dick Poe Scion Great Customer Service. 8/1/2011

My service adviser was Miguel Martinez. He was very cordial and very efficient. I was treated with respect and appreciation. This is my usual treatment at Dick Poe. I am writing to thank you. I do know the difference between good customer service and bad customer service. a high-profile computer store in EP recently treated me with great disdain and contempt. It was distressful. I was truly shocked that my patronage was so taken for granted. Anyway, at Dick Poe, You seem to understand the value of letting your customers feel appreciated. I wish you continued success through the years! I also thank personally Mr. Robert Terrazas and Mr. Greg Dungy. They are super! Thanks again Dick Poe. more
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Owner Message

  • Poe dealerships have been serving in the areas of El Paso, Socorro, Horizon City, and Fort Bliss since 1928 – that’s more than 90 years selling cars, making deals, changing oil and rotating tires, and helping happy customers find the new or used Toyota of their dreams. We are beyond proud to call this community our home, and we plan to be here for another 90 years, providing exceptional service the whole way.

Additional information
  • Hours: Sat 08:00am-08:00pm, Fri 08:00am-09:00pm, Thu 08:00am-09:00pm, Wed 08:00am-09:00pm, Tue 08:00am-09:00pm, Mon 08:00am-09:00pm
  • Payments: Visa, Discover, Master Card
  • Neighborhoods: Normandy Park
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