After my wife had an issue ording some pet meds for our bulldog she called the office to see what the problem was. the staff member told her that the dog would have to come in for another test or they could just sell them there meds at a higher cost instead. I took the phone from my wife to try and figure out what the problem was, since our bulldog has been going there for 8 years and i had an appointment in 4 days for a new puppy also at the same clinic. the staff memember named drew began to inform me that they could not even find our pets medical records, we have a total of 3 pets seen by them, when I became upset of the idea of them losing our records let alone trying to force us to buy there meds at a hire price he began to act really rude and tough on the phone, threating to ban us from there. I informed him maybe i should just speak to dr hamilton myself about the issue when i came in for the appointment. he told me to not to worry about it seeing how he just canceled the appointment, i then informed him i would be up there in 5 minutes to speak to him face to face to see if he would like to continue to act tough over the phone and threating me for there mistakes. Upon arrival i saw dr hamilton who withdrew himself from the conversastion and said my appointment will be still be seen but if i speak to his staff like that he will not treat my pets, as i tried to respond, he turned and ran away from the conversastion. Drew, who had obviously been crying tried to explain, pass the blame, and threaten me again with baning us, but this time he did it in a polite manner, i asked him what happened to the tough guy i talked to on the phone. 30 min later he called my wife to inform her he found our medical records, i called back and informed him to cancel my appointment. All my pets will be seen at different vet whos staff actually knows how to conduct themselves and by a vet who can actually treat animals other than just give injections and overlook treatment of pets due to a lack of kee
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