My child's party was scheduled at Planet Cheer for a sleepover on 3/27/10 (from 7:30p-9a). On 3/26 owner Tina called to tell me she had to have her Annual Banquet on the same date as our party at 7:00-9:00. Poor planning on her part. But I felt bad for her and honestly it was such short notice for me, there was nothing I could do but work things out with her. Plus she insisted that she would compensate me for the trouble. My daughter's party guests were inconvenienced by the banquet which was held in the gym we were to be using. Her solution was to take our guests on a scavenger hunt and they should be done with the gym by the time we got back. She volunteered the company suburban to transport the kids. The employee wanted to put more than the appropriate number of kids into the vehicle, several would be without seat belts. So we took 3 of our personal vehicles so all kids would have seat belts. We arrived back at Planet Cheer at 9:00 and the banquet was still not completed and broken down as promised. As of 9:30p, Tina's guests were still using the gym that I had rented. Finally at 10pm I had to ask the attendant to please clear a table so we could do cake, as some children were leaving at 10:30 (the boys). Tina came in and said one sentence to me ""I hope we got out of there quick enough for you."" Honestly, she hadn't and I was upset so I did not respond. So she said to the attendent in a snarky tone ""take $50 off her bill when she checks out in the morning"". By her own admission the next morning, this is what prompted her to only deduct $50 from my bill. This is unprofessional and she took my non-response personally. At 2am the kids were having a blast. Tina came downstairs and yelled at them to be quiet and stop banging because it was keeping her family awake. (They apparently live upstairs from the gym.) She spoke directly to the children and never approached me. When I heard her yelling, I went to see what was going on and she had already gone back upstairs. At 3am the attendent said it was mandatory lights out and she kept ""shushing"" the kids. I told her that I was paying for a sleepover and the kids shouldnt have to be quiet or go to sleep. At that time, the attendent disappeared and I didnt see her again until check out at 9am. She did however make a comment to the kids stating ""You guys just have to break all the rules, dont you?"" How immature and how wrong to say this to a kid. At check out I requested to speak with Tina. I told her that I didnt feel like what she had offered to compensate was enough for our inconvenience. She then stated that if I had acknowledged her apology the night before then she would have discounted more. Instead of basing a discount on the actual inconvenience and trouble she had caused, she based it on me not responding to her. Completely juvenile. I told her I would be giving her a check for $150 instead of the $175 she wanted. Her response was ""You do whatever you need to do. You're the one who has to live with yourself. And God will reward me for my good."" Seriously? This woman was so unprofessional.
Pros: large gym
Cons: Unprofessional, dirty gym, unorganized, rude
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