We've had the Pinnacle system for just over a month now, and we have been extremely impressed with both the sales and service aspects of the business thus far. We had done some research on other companies over the past year, and was thinking about getting a security system around Christmas. When we were approached by the Pinnacle salesperson, he answered all of our questions upfront about not only Pinnacle, but security systems in general, which we felt eased some of our concerns.
In between signing up for Pinnacle's system and the actual installation that was to take place that night, we did some research on Pinnacle. Needless to say, we found a website that had some not-so-nice things to say about the company and all aspects of the business. But because our salesperson was so informative and helpful, we decided to go ahead with the install and ask more questions later that evening.
Our service tech later that night was prompt, helpful, and did his job in a professional manner, despite the sub-zero temps that he had to endure when fixing something outside that would enable the system to work. He also was missing a unit that would complete our order, and scheduled a follow up appointment to install that piece at a later date.
On the follow up date, a different tech came and he too was extremely professional, and completed his job well.
We have had great interactions thus far with Pinnacle, and would recommend if asked. Well done!
more