It seems people like to go the Pine Bush Animal Hospital for Dr. Jack. However, the place is dirty with full of dog & cats hair and it smells. We trusted good recommendations of Dr. Jack, so we took our dog for his ear infection. He seems he was nice, but he did not even let me talk but we decided to stick with him for our dog's neutering. However we felt we were betrayed after we found out that Dr. Jack was not the doctor who did surgery. The management in the office is so poor that made us retest something that Dr. Jack did not order or approve. They hand over the medications without explaining what they are for or when to start. When we call for questions, long wait and the last appointment we had was 40 mins wait in a small smelly exam room. There is only one administrative person who sits with her computer. It takes long time to get her attentions to even talk, and ask questions. Dr. Jacks likes to talk but not listen, concludes for what we like to hear. He can't follow up because he is busy?? All the test results we hear are different from the tech and doctor or a girl who answers the phone so we do not know, why we are retested and what for?? and why we had to come back many times ?? to pay for the tests we didi not need? or pay for revisit fee of $35?? or Dr. Jack's expensive time that he can't even follow up. He is the doctor who seems care for all the patients-animals but I would say, another Vet who looks friendly and care for everyone, but another small business trying to pay their bills.
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